How myTapp works: get all your questions about our self-pour draft beer system answered

If you have landed on this article, you have already heard about myTapp self-pour draft beer. Technology is increasingly becoming an ally for bars, breweries, events, and restaurants, offering convenience and savings to business owners. However, we know it is common for questions to come up along the way. That is why we prepared special content so you can find out how the entire myTapp technology works.

Now, let’s get to the point: in this article, you will get answers to the main questions about the system, learn how myTapp works, find out how to sign up for the service, get to know the support we offer customers, and much more. Keep reading and see how our technology will transform your business. 

 How does myTapp self-pour draft beer work?

With myTapp, your customer arrives at the establishment, goes to the cashier, opens a tab, and receives a prepaid or postpaid consumption card. When tapped on the machine, this card lets the consumer choose the draft beer they want and pour as much as they like.

Technology has been revolutionizing the bar, brewery, and restaurant industry, bringing convenience, autonomy, and efficiency. Besides the savings for the bar owner, it brings a significant improvement in customer satisfaction and experience. 

 What items does myTapp provide?

myTapp automates the draft beer line you already have. Our solution includes the operating system software, so you can manage your bar from your computer or phone, the high-tech screens we produce ourselves, and all the automation equipment that sits in your cold room.

Is there a recommended draft beer line setup?

The most common setup is the cold room, and it is also the easiest to maintain because of the larger space, which lets all the items in the line be installed in a more organized and therefore more accessible way.

In addition, using a cold room is the most efficient way to keep keg temperature under control. However, if your space is small and cannot fit a cold room, don’t worry. There is also the option of installing in refrigerated counters, kegerators, and electric draft beer dispensers.

How long does the full installation of the service take?

Between the first contact, the negotiation, the contract, and the installation, there can be a significant gap in time. So, if you are opening a bar and want to start with self-pour right away, the ideal is to contact us at least 45 days before the opening.

Is a token or card system required?

Yes. Our operation runs on tab cards. If you are our customer and use the myTapp system, you can request them online by clicking here! Just select the option Other Questions > Card Request. We will assist you quickly! 

What is the difference between generic and customized cards?

Generic cards are the ones that are ready for delivery at myTapp, with NFC and RFID technology, and are not customized, meaning they carry the myTapp logo. 

Customized cards, on the other hand, are made according to the bar’s visual identity. The delivery time is 15 days of production plus shipping time. The minimum order quantity is 100 units. 

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How do you sign up with myTapp and transform your bar?

In this section, you will see how the myTapp contract and payment methods work. 

The contract is a Licensing and Equipment Loan (comodato) agreement. The Licensing covers the license to use the myTapp system/software. 

The equipment loan (comodato) is a loan of the equipment, and the customer pays for the license to use the system/software. This payment is split into an initial license fee plus a monthly license fee.

What are the invoices issued by myTapp like?

For payments made by the customer, myTapp issues Service Invoices for Software Licensing. 

For the shipment of equipment, invoices are issued with the following nature: Shipment of Goods under a Loan or Lease Agreement.

What is the partnership between myTapp and its customers like?

The relationship between myTapp and customers is a partnership. We offer full-time guidance and support, as well as other guarantees, such as equipment replacement. Customers, in turn, take responsibility for the items. Below, you can see more details. 

 What guarantees and services is a myTapp customer entitled to?

Under this loan model, the customer has a lifetime guarantee on the equipment. This means that if the contract lasts 5 years, throughout those 5 years myTapp will carry out all maintenance and equipment replacements at no cost to the customer (including shipping costs, which are paid by myTapp). 

It is myTapp’s obligation to keep the equipment working at all times and to make replacements within the deadlines set out in the contract.

What are myTapp Support’s service hours?

myTapp customer support is available 24 hours a day, seven days a week. Service via WhatsApp runs Monday through Saturday, from 9 a.m. to midnight. 

What are the responsibilities of myTapp customers?

It is the customer’s responsibility to take care of the equipment as if it were their own, carrying out cleaning, calibration, and maintenance as provided in the contract and according to myTapp’s instructions.

The customer also has the duty to ship defective equipment to myTapp. In the event of termination or suspension of the contract, the customer is obligated to ship the equipment to myTapp. 

Refusal or failure to ship the equipment to myTapp, as provided in the contract, may be understood as misappropriation, and myTapp is authorized to charge the customer the value of the equipment withheld.

 In what ways can myTapp help improve bar management?

Self-pour draft beer has a long list of benefits that can bring more speed and savings to bars. myTapp goes further and offers several tools that can directly support management. 

The system works intuitively, helping the manager handle keg purchases and changes, showing which beers sell best, and even providing customer insights that can be used in marketing actions. All of this without having to download an app, thanks to the myTapp WebApp. 

How do you use the myTapp WebApp?

The myTapp WebApp can be accessed directly from your smartphone’s browser, whether Android or iOS. 

For Android phones:

• Go to the link mytapp.pub in your phone’s browser.
• In the top right corner, tap the three dots (︙).
• Select the "Install app" option and wait a few moments.
• Done! The myTapp WebApp will be added to your phone’s home screen.

For iPhones:

• Open your iPhone’s browser and go to the link mytapp.pub.
• In the browser, tap the "Share" button, located at the bottom of the screen.
• From the list of options, choose "Add to Home Screen".
• Confirm the addition, and you will then find the myTapp WebApp alongside your other apps on your iPhone’s home screen.

  What are the prepaid and postpaid modes?

They are two modes you can choose from to run the myTapp system.

In prepaid mode, the customer adds credits and then consumes, and in postpaid mode the customer can choose to add credits first or consume first and pay for what was consumed afterward.

 What is the ideal percentage of draft beer waste?

The ideal percentage is between 10% and 15%. The waste report includes bleeds (sangrias), staff pours, and unused beer.

“Unused” is when a keg is changed before it has run out, which causes waste. Another situation is to check whether the operation has too many bleeds and staff-mode pours, since the system also counts these as waste.

How do you find out which beer style is consumed most at the bar?

In the reports tab, there is the “Beers” menu. Just select the month you want to analyze for the most consumed beer, and the result will appear as a chart with the percentages of the most consumed beers.

How do you export reports of customers with open credits?

To export the report, go to Tabs > export customers > all.

 How do you find out which customer consumes the most at the bar?

You can get this information under Reports > Consumers > filter by the desired date > Search.

If you still have any questions about our services, contact us and get a free consultation on self-pour draft beer. 

Request a free system consultation